Troubleshooting and FAQ

Is Reflux free? Does it need an account?

Yes, and no. Reflux is free, with no subscription, paid tier, or ads, and nothing in it needs an account.

A title plays without sound

The device cannot decode its audio (DTS or TrueHD on most phones and TVs). Reflux says so on screen. If the file is on a Jellyfin server, Reflux asks the server to convert the sound; from a folder or a share, choose another audio track or another version.

A server says it cannot be reached

Check that the device is on the same network and the server is awake. Reflux keeps the server's titles in your library while it is away and picks them up when it answers again. If the server stopped accepting Reflux's sign-in, its row under Sources asks you to sign in again.

Windows says “Windows protected your PC”

Reflux for Windows is not yet signed by a publisher. Check the download's SHA-256 first; Download explains, and never asks you to turn off Windows' protections.

On a TV, a folder's posters do not show

On Android 13 and later TVs, Reflux is allowed to read your videos but not the images beside them. Titles from a server show the server's artwork; others get Reflux's designed look.

Sending a support report

In Reflux, open Sources → About Reflux → Save a support report. It lists your version, device, what it plays, your sources' kinds, how the last playback went, and recent problems, with passwords, addresses, file paths, and titles removed. On a computer it lands in Downloads; on a phone or tablet you choose where to share it; on a TV it is saved in the TV's Download folder, under Reflux. Reflux never sends it itself. Attach it when you contact Support.